+420 605 246 404

Frequently asked questions

FAQ

 

Can we choose the activities on the day?

We definitely recommend booking the activities in advance. We are open only for private reservations, so please contact us and create a booking. Since all our activities are booked in advance, the activities you would like to do will not be available once you arrive without booking them in advance.

We have the most reservations on Saturdays. If you are planning to visit us on Saturday, the sooner you create a booking, the better.

It is possible to book up to 12 months in advance.

 

What is the best way to make a reservation?

The best way is to fill out our reservation form. We have specific forms for different kinds of events with different sets of services best suited for the chosen kind of event. Therefore, it is best to make a reservation directly on the pages below:

Corporate events | Bachelor parties | Hen parties | Birthday parties for kids

For last-minute bookings it is usually better to call us. The numbers are either +420 605 246 404 or +420 605 246 405.

 

How do we pay?

We require a deposit in advance to confirm the reservation. If you decide to cancel your booking, the deposit is refundable according to our refund policy below. After we agree on the details, we will send you the information for the deposit payment.

You can pay the rest on the day when you come to Action Park.

You can pay in Euros too. Our exchange rate is 23 CZK/EUR.

 

If I cancel the booking, will I get my deposit back?

If you decide to cancel your booking, you can ask for a refund. If you cancel the booking at least 7 days in advance, we will refund the full amount*. If you cancel 48 hours to 6 days in advance, we will refund 50% of the deposit*. If you cancel the booking less than 48 hours before the event, the deposit is non-refundable.

If you decide not to come because of bad weather, the deposit is non-refundable.

*There will be an administrative fee for the reservation process and bank fees, the amount of the fee is 250 CZK.

 

What if it is raining?

The weather is always a risk, on the other hand a little water has not hurt anyone yet and from experience light rain does not bother anyone during our activities.

Our activities under a roof are: Human Table Football, Giant Beer Pong, Basket & Golf Connect + some teambuilding activities.

There are big party tents in ActionPark - 10x35 m, 12x25 m and 10x12 m, a couple of pagodas and a bar with a covered terrace. You will always find a dry spot.

If the weather is really bad, we can try to reschedule the event. If you decide not to come because of bad weather, the deposit is non-refundable.

If we are forced from our side to cancel an activity in your schedule due to bad weather, we will provide an adequate alternative or a refund.

 

What should we wear?

It is an Action Park, not Wear-your-best-clothes Park. Therefore some sports wear is recommended. We have changing room and also showers available.

 

How many activities can we book?

All of our activities are in one place, so you can book as many activities as you want. Send us the activities you would like to try the most and we will help you with the schedule and give you some recommendations about combinations of activities.

 

What if fewer people arrive on the day?

It is possible to change the number of people only once. Therefore, if someone drops out, please notify us no later than 2 days before the event. We will give you updated prices for everything according to the current number of people. If you do not do so, it might get a bit complicated because of that and you will have to pay the agreed price even if fewer people show up.

 

Can we buy some snacks in ActionPark?

If you are interested in snacks, we recommend to book the BBQ in advance. We will prepare everything including meat, possibly also vegetarian portions (cheese, vegetables).

In terms of a teambuilding event, it is possible to organise an individual catering.

You can also rent only the grill, the price for 1 hour is 2 000 CZK including wood.

There is a fully-equipped bar in ActionPark (draft beer Kozel 11, spirits, non-alcoholic beverages).

You can also bring your own little snacks such as cakes, muffins etc.

 

Do you provide transfers?

We do not provide taxi service. You can use any local taxi service or Uber to reach our areal.

Here are some links for Prague taxi services.

www.levnejsi-taxi.cz/

www.aaataxi.cz/

www.taxi-praha.cz/

If you are a group of 20+ people, we can arrange a private coach for you. Please ask us for further information. (need to be booked in advance)

 

What happens if we come late?

We will try to keep the original schedule and extend the activities. Nevertheless, if there is another booking after yours, you will have to finish earlier.

 

What is the minimum age of participants?

Minimum age for persons participating in our activities is 6 years. Younger children can watch and support others.

 

Do you have more questions? Feel free to contact us anytime.